- For shipping to Ukraine or Russia, please confirm with us before placing an order via email info@eduobotics.com
- We send orders to worldwide with tracking number.
- Shipping Details
Shipping information, including address, postal code, contact number must be confirmed before delivery. Before payment, please make sure your address in order must match the address you would like us to send to. - Shipping service for reference
Generally, we provide express shipping service like DHL/FedEx/UPS/TNT and post air mail service like China Post, Singapore Post, Hong Kong Post. And freight can be prepaid and freight collect. For freight prepaid, shipping cost will be figured out manually according to the order’s weight, courier, shipping address. For freight collect, a valid DHL/FedEx/UPS/TNT account is needed for shipping; in this case, shipping cost will be billed to the account. - Working Days
Our customer support is available. Monday through Friday: 09:00AM to 6:00PM BJT; Saturday: 9:00AM to 5:00PM BJT; Sunday: Closed. - Duties & Taxes
For international orders, all additional local taxes, duties, GST, tariffs and fees should be customers'(your) responsibilities. Resulting from the complexity of international shipping, we are not able to provide any estimate and quote of these amounts, so please contact local customs station with any problems or questions. Regarding the declared value on the package, we’re happy to follow your wish, just feel free to contact us. - Delivery Time
No doubt that we do our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding. For more details, please check the table below:
Tips:
√ indicates service avaiable and customers can choose the ideal courier for shipping.
X indicates service unavaiable.
For other not mentioned countries, Post air mail service is available. For Express courier, it is better to contact us in advance.
E-packet and Post air mail service are available for the parcels within 2KG only.
DHL usually takes about 3-8 working days; Better for Europe and Asia countries.
FedEx usually takes about 4-8 working days;Better for Europe and Asia countries.
UPS usually takes about 3-7 working days;
EMS usually takes about 4-15 working days which may be different from countries to countries. Better for Russia, South Korea, Japan and so on.
SF EXPRESS usually takes about 2-5 working days. Better for Hongkong, Macao and Taiwan.
Aramex usually takes about 7-15 working days. Better for Middle East countries.
E-packet usually takes about 7-15 working days or more, which is available for USA, CA, AU, FR, UK, and RU only.
Post air mail usually takes about 20-30 working days, but for most South America countries, it may take 30-60 working days.
| Country/Region | Shipping Services | ||||||||
| DHL | FedEx | UPS | EMS | SF EXPRESS | Aramex | E-packet | Post air mail | ||
| Asia 亚洲 |
Cyprus 塞浦路斯 | √ | √ | X | X | X | X | X | √ |
| Georgia 格鲁吉亚 |
X | X | X | X | X | X | X | √ | |
| Hong Kong 香港 |
X | X | X | √ | √ | X | X | √ | |
| Indonesia 印度尼西亚 |
√ | √ | X | X | X | X | X | √ | |
| Israel 以色列 |
√ | √ | X | X | X | √ | X | √ | |
| India 印度 |
√ | √ | X | X | X | X | X | √ | |
| Japan 日本 |
√ | √ | X | X | X | X | √ | √ | |
| South Korea 韩国 |
√ | √ | X | X | X | X | X | √ | |
| Kazakhstan 哈萨克斯坦 |
√ | √ | X | X | X | X | X | √ | |
| Malaysia 马来西亚 |
√ | √ | X | X | X | X | X | √ | |
| Philippines 菲律宾 |
√ | √ | X | X | X | X | X | √ | |
| Saudi Arabia 沙特阿拉伯 |
√ | √ | X | X | X | √ | X | √ | |
| Singapore 新加坡 |
√ | √ | X | X | X | X | X | √ | |
| Thailand 泰国 |
√ | √ | X | X | X | X | X | √ | |
| United Arab Emirates 阿拉伯联合酋长国 |
√ | √ | X | X | X | √ | X | √ | |
| Turkey 土耳其 |
√ | √ | X | X | X | √ | X | √ | |
| Europe 欧洲 |
Austria 奥地利 |
√ | √ | X | X | X | X | X | √ |
| Belgium 比利时 |
√ | √ | X | X | X | X | X | √ | |
| Bulgaria 保加利亚 |
√ | √ | X | X | X | X | X | √ | |
| Switzerland 瑞士 |
√ | √ | X | X | X | X | X | √ | |
| Czech Republic 捷克共和国 |
√ | √ | X | X | X | X | X | √ | |
| Germany 德国 |
√ | √ | X | X | X | X | X | √ | |
| Denmark 丹麦 |
√ | √ | X | X | X | X | X | √ | |
| Estonia 爱沙尼亚 |
√ | √ | X | X | X | X | X | √ | |
| Spain 西班牙 |
√ | √ | X | X | X | X | X | √ | |
| Finland 芬兰 |
√ | √ | X | X | X | X | X | √ | |
| France 法国 |
√ | √ | X | X | X | X | √ | √ | |
| Greece 希腊 |
√ | √ | X | X | X | X | X | √ | |
| Hungary 匈牙利 |
√ | √ | X | X | X | X | X | √ | |
| Ireland 爱尔兰 |
√ | √ | X | X | X | X | X | √ | |
| Italy 意大利 |
√ | √ | X | X | X | X | X | √ | |
| Lithuania 立陶宛 |
√ | √ | X | X | X | X | X | √ | |
| Latvia 拉脱维亚 |
√ | √ | X | X | X | X | X | √ | |
| Netherlands 荷兰 |
√ | √ | X | X | X | X | X | √ | |
| Norway 挪威 |
√ | X | X | X | X | X | X | √ | |
| Poland 波兰 |
√ | √ | X | X | X | X | X | √ | |
| Portugal 葡萄牙 |
√ | √ | X | X | X | X | X | √ | |
| Romania 罗马尼亚 |
√ | √ | X | X | X | X | X | √ | |
| Russian Federation 俄罗斯 |
X | X | X | X | X | X | X | X | |
| Sweden 瑞典 |
√ | √ | X | X | X | X | X | √ | |
| Slovenia 斯洛文尼亚 |
√ | √ | X | X | X | X | X | √ | |
| Ukraine 乌克兰 |
X | X | X | X | X | X | X | X | |
| United Kingdom 英国 |
√ | √ | X | X | X | X | X | √ | |
| North America 北美洲 |
Canada 加拿大 |
√ | √ | X | X | X | X | √ | √ |
| Mexico 墨西哥 |
√ | √ | X | X | X | X | X | √ | |
| United States 美国 |
√ | √ | X | X | X | X | X | √ | |
| South America 南美洲 |
Argentina 阿根廷 |
√ | √ | X | X | X | X | X | √ |
| Brazil 巴西 |
√ | √ | X | X | X | X | X | √ | |
| Chile 智利 |
√ | √ | X | X | X | X | X | √ | |
| Colombia 哥伦比亚 |
√ | √ | X | X | X | X | X | √ | |
| Peru 秘鲁 |
√ | √ | X | X | X | X | X | √ | |
| Oceania 大洋洲 |
Australia 澳大利亚 |
√ | √ | X | X | X | X | X | √ |
| New Zealand 新西兰 |
√ | √ | X | X | X | X | X | √ | |
| Africa 非洲 |
Egypt 埃及 |
√ | √ | X | X | X | √ | X | √ |
| Nigeria 尼日利亚 |
√ | √ | X | X | X | X | X | √ | |
| South Africa 南非 |
√ | √ | X | X | X | √ | X | √ | |
Warranty & Returns
Eduobotics strives to provide high-quality electronic products and to deliver reliable solutions to our customers.