After receiving your order, we kindly request that you contact us within 15 calendar days to initiate the return or exchange process. Please send an email to the designated contact person or to info@eduobotics.com with your request.
In order for us to assess your request, please provide us with relevant details such as the order information and product condition. Once we receive the product and verify that it is in good condition, we will process your refund or exchange.
If the products manufactured by third-party brands, we accept returns or exchanges only if the item is in a brand-new, unopened condition.
Please note that returns will not be accepted without return authorization. If we agree to the refund request, you will generally receive the refund within 3 working days. At the same time, we reserve the right to deduct a certain handling fee.
If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We are here to assist you and ensure a smooth and satisfactory experience with our products.